Training Assembly Managers and Employees Service 2

Training Assembly Managers and Employees

Supervisor Skills

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This half- to two-day program helps new and experienced supervisors develop the skills sets required to professionally supervise event staff and volunteers.

When employees don’t do what they are supposed to, do your supervisors over-react or do they avoid confrontation entirely? Often event supervisors are former hourly event staff promoted by necessity or seniority without regard to their supervisory skills.

This seminar gives them the information, strategies and practice in developing the skills they need to supervise your event staff professionally.

Topics can include:

	Defining what supervision is and what supervisors do
	Improving communication skills
	Five essentials to managing event staff and volunteers
	Five general principles of supervision
	Developing supervision skills
	Enhancing event staff self-esteem
	Active listening
	Coaching feedback for event staff performance improvement
	Praising and rewarding performance
	Measuring performance
	Objectively evaluating performance
	Writing an employee performance evaluation
	Correcting performance problems
	Documenting performance problems
	Using written disciplinary forms
	Conducting on-the-job training

Key Benefits

	Supervisors can correct ineffective performance before it becomes a chronic problem
	Properly supervised event staff have higher morale and less turnover
	Patron problems will be reduced

Seminars / Superior Guest Relations / Motivating Event Staff / Train the Trainer