Train The Trainer
Very simply, ‘telling’ isn’t training. People don’t remember everything they hear during a lecture. New material not only has to be presented effectively, but new skills require practice and repetition before instant recall and behavior change can result. This is why guest lecturers during orientation may be interesting – but may have little effect on staff performance.
Just as the skills required to become successful in athletics or entertainment are developed by coaching and practice, the skills required to successfully interact with guests and coworkers are also developed only by coaching and practice.
Unless your facility is on the scale of Disney, most venues face these common dilemmas:
- How do you find the time and develop the expertise required to create effective skills-building training and support materials?
- How do you handle a mixed class of experienced and brand new people at the beginning of a season?
- How do you add a new person in mid-season and bring him/her up to speed without scheduling a full-blown class for one person?
Effective training develops peoples’ skills, experience and confidence and is a key to boosting overall staff performance and reducing staff problems.
With effective training your staff can make the transition from knowing what to do to being able to do it. With properly designed training they can practice in the classroom rather than on guests at events.
Your training can help build your staff into a motivated event team and increase public satisfaction with attending events. Let us help.
We will customize your program for your trainers - and your supervisors who train.
Prior to the program the attendees will complete a questionnaire about training they currently conduct, would like to conduct and skills they would like to improve. Their responses will help TAME tailor the program and training manuals for them.
By completing the instructor-led workshop discussions, exercises and training demonstrations, your trainers and supervisors will become more confident and professional in leading orientation and training sessions that will engage your staff and produce desired performance results.
This program will help both new and experienced presenters develop the skills sets required to professionally train event staff, volunteers and other personnel.
Lasting from one- to three-days, the program provides a guide to classroom and one-on-one training skills. While there is no minimum group size, we encourage supervisors who give presentations or do on-the-job training to attend this program, too.
The facilitator will explain training strategies, demonstrate training skills, and will lead your staff through ideation discussions and workshop exercises. They will practice short training sessions with each other in a non-threatening environment. They will review a video of their presentation(s) to refine their skills, and they'll be able to use their new training and facilitation skills as soon as they leave the workshop.
Here are some topics that your customized Train-The-Trainer program can include:
- Adult learning theory (the necessary basics of adult learning psychology in 10 minutes)
- Instructional design – creating your own training programs
- Three level learning system for quick skills development and lasting on-the-job behavior
- Six presentation methods other than lecture
- Eight group facilitation skills
- Six personal presentation skills
- Four different exercise designs
- Training games and simulations
- Facilitating individual, small-group and full-group exercises
- Designing and leading role-plays—one-on-one, triads and fishbowl
- Video feedback viewing
- Effective training room design/setup
- Presentation aids
- Ten ways to spice up a lecture
- Creating and using visual aids
- Overcoming butterflies
- What goes in your trainer’s tool kit
- Creating timing guides to keep on track
- Conducting one-on-one training
- Professional in-house training develops greater staff skills resulting in higher morale and reduced staff turnover
- Training can be conducted professionally when needed
- In-house training is less expensive
- Professional training is a powerful recruiting tool
- More satisfied guests